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How to Use Video in Your Referral Program to Drive Advocate Engagement
Chris Duskin

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Chris Duskin


An ineffective referral program means your customer acquisition efforts take a hit. To pinpoint the reasons why your program isn't performing, start by asking your customers — instead of assuming you know the answer.

People are more willing to accept referrals from their friends and family compared to just listening to what brands have to say. Brands can leverage this to create more impactful referral programs.

Subscription services are different from e-commerce products in that purchases are automatic without customers actively buying regularly. That's why referral programs for subscription services have to be designed to match the service and be something advocates value.