Products / Reward-for-Action Programs

We give customers a reason to take the next step.

Reward actions that drive more revenue, such as account activation, app downloads, upgrades, or renewals. Track each outcome and measure program performance.

Grow across the customer lifecycle

Activate, engage, grow, and retain.

Choose a stage in the customer journey to see the actions you can reward.

ActivateEngageGrowRetain
01 / ACTIVATE

Move new customers to first value.

Motivate customers to complete onboarding, fund an account, or make a first purchase.

  • Open an account
  • Complete onboarding
  • Enroll in online banking
  • Fund an account
  • Set up direct deposit
  • Make a first purchase
  • Make a first payment

How it works

Configure program flows from audience to events to fulfillment.

Connect customer data, event capture, Extole rules, automated rewards, and reporting.

Programs/Reward for Action/Flow
Illustrative
Targeting01 / TARGET

Create audiences from profiles and data.

Define eligibility from profile attributes, event history, and audiences.

  • Profile and account status
  • Behavior and lifecycle criteria
  • Imported and report-based lists
Incentive02 / MOTIVATE

Choose the incentive.

Match the value to the audience, outcome, and budget.

  • Points and statement credits
  • Prepaid and gift cards
  • Coupons, products, and custom rewards
Business event03 / CAPTURE

Receive events from across your stack.

Tie each event to a customer profile and pass its data into the program.

  • JavaScript, iOS, and Android SDKs
  • REST APIs
  • Files, SFTP, and integrations
Rules04 / VERIFY

Evaluate events against Extole's rules.

Quality, approval, and reward rules decide whether an event qualifies.

  • Value, timing, and frequency criteria
  • Fraud and duplicate controls
  • Automatic or manual approval
Reward05 / REWARD

Automate reward fulfillment.

Issue and track rewards through Extole, partners, or your own systems.

  • BHN prepaid and eGift cards
  • Stripe balance and promo codes
  • Webhooks, APIs, and SFTP
Reporting06 / MEASURE

Report on performance and operations.

Track the program from promotion through reward delivery.

  • Offer dashboard
  • Funnel and participation reports
  • Reward reports and scheduled exports
Use performance data to refine the next audience, incentive, or journey.

The Extole advantage

The capabilities behind every Reward for Action program.

Data & identity

  • Connect business events to qualifying actions
  • Identity and attribution across every channel
  • Integrate with your existing data stack
  • APIs and SDKs for web, mobile, and backend

Program logic

  • Configure audiences, journeys, and offers
  • Configurable rules for qualification and fraud
  • Visual Flow Builder for editing journeys and rules
  • Reusable offer infrastructure across program types

Rewards & experiences

  • Configurable rewards and automated fulfillment
  • Collectible rewards with balances and redemption
  • Composable microsites for branded experiences

Reporting & AI

  • Performance, reward, and operations reporting
  • Extole MCP for AI-assisted program management
  • In-app AI chat for reports, rewards, and setup

Give the next program a head start.

The data connections, program logic, and reward fulfillment infrastructure behind Reward for Action can be reused as a starting point for referral, loyalty, welcome offer, and ambassador programs. Each program adds its own audiences, events, journeys, relationships, rules, and experiences.

Frequently Asked Questions

Questions about Reward for Action.

Are Offer and Reward for Action the same thing?

Yes. They are two names for the same Extole program type: a participant completes a designated action and earns a reward.

Can a program require more than one step?

Yes. A program can reward a designated outcome and use multiple events, time windows, customer data, account status, or approval rules to determine whether it qualifies.

What is the difference between eligibility and qualification?

Eligibility defines who can participate. Qualification determines whether the received event passes the program's quality, approval, and reward rules.

How can we send business events to Extole?

Use APIs, SDKs, tags, webhooks, secure files, or partner integrations. The right path depends on where your customer and program data live.

What happens when someone asks where their reward is?

Teams can trace the participant's events, attribution, qualification, approval, reward creation, fulfillment, and delivery to find where the journey stopped.

Can we build more programs after the first one?

Yes. Reuse available events, audiences, rewards, and experiences. A new program may still need additional data, rules, reward setup, or configuration.

Extole unlocks the full potential of your offer, loyalty, and referral programs. Find out how.